If you receive an item which is not satisfactory according to you and you wish to return it, you can do so by simply contacting us at firstname.lastname@example.org. We will assist you with the returns and you can send us the item through a trusted carrier. Please note that the charges for returning the item will be borne by the customer. Please contact us for returning the product within 7 days of delivery. You will receive the product within 7 working days from the day we receive the product.
In cases where we find that the customer has returned us the goods despite of being in good condition, we will send it back and charge 10% extra of the actual price to cover our administrative costs.