Refund Policy

1. Return Policy

• We offer a 2-day return policy, starting from the date of delivery.
• To qualify for a refund, the entire order must be returned.
• Refunds will be credited back to your original payment source within 5-7 business days.

2. Return Process

• Step 1: Initiate a return request via our website or contact our Customer Support team for assistance.
• Step 2: Once the return request is confirmed, we will arrange a reverse pickup from your location.
• Step 3: Please be available for the reverse pickup and respond to calls from the delivery partner. Failure to do so may result in cancellation of the pickup request at the delivery partner’s discretion.
• Important: We provide one reverse pickup attempt only. If the product is not handed over during this attempt, you must self-ship the product to our warehouse.

3. Quality Check & Refund Process

• Once we receive the returned item, our team will conduct a quality check at the TATHYA warehouse.
• After passing the quality check, your refund will be processed.

4. Return Conditions

To process your return or exchange request, the following conditions must be met:

• Provide a 360-degree unpacking video of the parcel as evidence of its condition upon delivery.
• Insufficient evidence or visible tampering of the packet may result in your claim being rejected. TATHYA reserves the right to make the final decision in such cases.
• Retain a receipt (physical or digital) from the courier when handing over the product for return. This receipt is necessary in case of lost shipments.

5. Exceptions to Return/Replacement Eligibility

The following items are not eligible for return or replacement:

• Products exhibiting physical damage caused after delivery.
• Customized or made-to-order products.
• Products ordered with additional features such as falls.
• Return or exchange requests made after 48 hours of receiving the shipment.

If you receive an empty parcel or if a product is missing, please contact our Customer Support team within 24 hours of delivery for assistance.

6. Damaged or Defective Products

In case of a damaged or defective product:

• Please record a video of the unpacking/unboxing process and email us with the video and photos within 24 hours of delivery.
• If the product was delivered in a compromised state and it's clearly visible in the video, we will facilitate the pickup of the defective item and send you a replacement or issue refund, as per your preference.
• We,ll be able to facilitate return/exchange ONLY if video & photo both of unboxing is sent to us via E-mail.

Upon receiving the returned product, we will conduct a lab test to ensure no perfume or chemicals were applied to the jewelry. If the product passes the test, we will send a replacement or grant store credits. However, if the jewelry was exposed to conditions mentioned in your Jewelry Care Kit, we will not be able to offer a replacement or store credit.

7. Personalized Jewelry

Personalized jewelry is a customized piece made exclusively for you and is not eligible for return or exchange, unless damaged.

8. Condition for Non-Personalized Items

For non-personalized items, the product must be in unused condition, in its original packaging, with the original tags and invoice. Returns will not be processed if these conditions are not met.

9. Refund Deduction

Please note that 5% of the total amount will be deducted from the refund amount to cover transaction fees in all cases except in case of receiving damaged product or empty parcels.

In case all the terms and conditions are abide by the brand, we'll be forced to take legal actions against you in case you try to defame the brand on any social platform.

We appreciate your cooperation in adhering to these guidelines to ensure a smooth return and refund process. For any queries or further assistance, please reach out to our Customer Support team.